Question 1

What kinds of IT problems do you take on?

Accepted Answer

Most of them. The six service areas cover websites and software, cloud and infrastructure, delivery pipelines, automation, AI and everyday IT support, and the services page lists the specific work inside each. If your problem does not fit neatly in one of them, bring it to a free 30-minute call: we will either take it on or tell you who should.

Question 2

Do you work with individuals, or only companies?

Accepted Answer

Both. Individuals and freelancers hire us for things like a personal or portfolio site, a setup that will not behave, or advice before a purchase. Businesses of every size hire us for projects and ongoing support. The process is the same for everyone: a free call, a written scope and a fixed price.

Question 3

How do the six services fit together?

Accepted Answer

They are the layers one piece of technology runs on: the application people use, the cloud it is hosted on, the pipeline that releases it, the automation around it, any AI inside it, and the support that keeps it healthy. Because one person understands every layer, problems get solved end to end instead of bouncing between vendors. You can also hire us for just one layer.

Question 4

Where do you work, and can you work with us?

Accepted Answer

We work with clients anywhere in the world. Work is remote by default and in writing, so progress does not depend on being online at the same time, and calls are scheduled around your time zone. If you need someone physically on site, a local provider is the better fit, and we are happy to work alongside them on the technical side.

Question 5

Who will we actually be working with?

Accepted Answer

A senior engineer leads every engagement from first call to final handover, and vetted specialists join when a project calls for them. You speak directly with the people doing the work — no account managers, no hand-offs — and we cap the number of active projects so every client gets focused attention.

Question 6

How are contracts and invoicing handled?

Accepted Answer

Every engagement starts with a clear written agreement covering scope, timeline, price, confidentiality and IP ownership. Invoices are issued against agreed milestones, and we are happy to work with your procurement process and vendor onboarding requirements.

Question 7

Do you work as a subcontractor for agencies?

Accepted Answer

Yes, and it is a good fit. We can work under your name, in your repositories and your client's accounts, with all communication routed through you. White-label documentation and handover materials are included, and we are happy to sign whatever non-solicitation terms you need.

Question 8

What does a typical engagement look like?

Accepted Answer

A free 30-minute discovery call, then a written proposal within two to three days covering scope, deliverables, timeline, and price. If you accept, work happens in visible increments with a short written update every Friday. Every engagement ends with documentation, a live handover session, and two weeks of support at no extra cost.

Question 9

Which service should we start with?

Accepted Answer

If you already know what you need, start there. If you do not, start with a fixed-price assessment — an AI readiness review, a cloud cost audit, a delivery health check or a general technology review, depending on where the pain is. It is one week, one price, and you get a written report and a roadmap whether or not you hire us for the work it recommends.

Question 10

How do you price your work?

Accepted Answer

Assessments are fixed price and quoted up front. Project work is fixed price too, agreed in writing after the discovery call once the scope is understood — if it runs longer than estimated, that is ours to absorb rather than an addition to your invoice. Ongoing work is a monthly retainer for an agreed number of days. We do not publish rates because the same job varies enormously with what already exists, and a number without that context would be a guess.

Question 11

What do you need from us to start?

Accepted Answer

Access to the systems, repositories, or cloud accounts involved, one named person who can answer questions and make decisions, and about an hour of someone's time in the first week to walk us through how things work today. If access approval takes time at your organisation, tell us early — it is the most common cause of a slow start.

Question 12

What if the scope changes mid-project?

Accepted Answer

Scope changes are normal; hiding them is not. If something turns out to be bigger or different than expected, we flag it as soon as we see it with an estimate of the impact on timeline and cost. You decide whether to proceed, defer it, or cut something else. Nothing gets silently added to your invoice.

Question 13

Who owns the code and infrastructure you build?

Accepted Answer

You do, completely. All code, configuration, and documentation transfers to you on final payment, and lives in your repositories and accounts throughout the engagement. We do not retain rights to client work and do not reuse client-specific code elsewhere. Generic patterns and our own open-source tooling remain ours, stated explicitly in the contract so there is no ambiguity later.

Question 14

Do you sign NDAs and contracts?

Accepted Answer

Yes to both. We will sign your NDA before discussing anything sensitive, and every engagement runs under a written contract covering scope, payment terms, IP ownership, and confidentiality. If you do not have a template, we can provide one.

Question 15

Will we be locked into needing you afterwards?

Accepted Answer

No, and that is deliberate. Handover documentation and a walkthrough are part of every engagement, not an upsell. If you are on a retainer and still need the same number of days from us a year in, we have built a dependency rather than a capability.

Question 16

What if you are not the right fit?

Accepted Answer

We will tell you on the discovery call. Every service page on this site has a section about what we do not do, for exactly this reason. Where we can, we will point you toward someone better suited.

Questions, answered plainly.

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